Because we believe our clients are our capital and without them we cannot continue, and in order to keep a client, we have to provide special services at all levels.

We are committed to providing the services listed below. At the client's request, we offer services in three stages:

Our services prior to the appointment

1- To study and assess the exposure, and determining the needs of the client

2- To study and analyse the client’s insurance policies

3- Provide the necessary advice and recommendation over the insurance requirement

4- Provide the necessary clarification and respond to all the enquiries of the client






Our services after the appointment

1- Identify the insurance companies who will be invited to bid in accordance to the following criteria:

  • Financial stability.
  • Any pending legal or regulatory issues.
  • Experience of the insurance company (according to the class of insurance), and its ability to administer the insurance policies.
  • Assessment of the reinsurer and its reputation in the insurance market, especially in general insurances.
  • The ability of the insurance company to compete, and its ability to abide to the terms and conditions that are requested.
  • After sales service with regard to commitment and speed.
2- To offer a helping hand in filling the proposal forms and related documents that are requested by the insurance companies.

3- To invite offers from suitable insurance companies that meet the client’s needs.

4- To study and analyse the various bid offers to ensure that the insurance companies have met all the requirements.

5- To provide an analytical comparison for the offers showing the:

  • Price comparison.
  • Coverage comparison.
  • Conditions Comparison.
  • Important subjectivities and warranties comparison.
  • Important exclusions comparison.
  • Identify weaknesses and strengths of each offer.

6- Provide the necessary recommendation in selecting the most appropriate insurance company or companies to start negotiation with.

7- Negotiate with the selected insurance company or companies to obtain the best terms and conditions.

8- Follow up on the issuance of the various insurance policies and checking its accuracy to ensure it has been issued in agreed time and in accordance with the client’s instructions.



Our Services after the purchasing of Insurance

Medical Insurance:

1- Ensure that the census is uploaded speedily to the Council of Co-operative Health insurance.

2- Managing the insurance policy(ies), during its validity with regard to additions/deletions/amendments and renewal.

3- Managing the insurance financial accounts with regard to outstanding premiums, payments of premium, and refunds, including statements of accounts.

4- Provision of an account executive to manage the overall account with the appropriate privileges.

5- Provision of specialised services on site to speed up the process.

6- Provision of online facility and services for addition and deletion and printing of Medical Cards on site (depends on numbers of participants).

7- Provision of the necessary training for those who are responsible for insurance from the client’s side.

8- Claims follow up and negotiations with insurers to ensure speedy settlements.

9- Provision of advice, recommendations and speedy response to all enquiries of the client 24/7.


Commercial Medium to heavy Motor Insurance:

1- Provision of an account executive to manage the overall account with the appropriate privileges.

2- Provision of specialised services on site to speed up the process.

3- Claims follow up and negotiations with insurers to ensure speedy settlements.

4- Provision of online facility and services for addition and deletion and issuance of motor certificates on site (depends on numbers of vehicles).

5- Provision of the necessary training for those who are responsible for insurance from the client’s side.

6- Provision of advice and recommendations and speedy response to all enquiries of the client 24/7.



Rent-a-Car and Motor Leasing Insurance:

1- We understand the client’s requirement and we have suitable solutions for the regular issues for this kind of business.

2- We can provide successful plans to limit the losses and maintain a steady rate levels.

3- Provision of an account executive to manage the overall account with the appropriate privileges.

4- Provision of specialised services on site to speed up the process.

5- Follow ups with insurers to ensure a speedy response to repairs.

6- Claims follow up and negotiations with insurers to ensure speedy settlements.

7- Provision of online facility and services for addition and deletion and issuance of motor certificates on site (depends on number of vehicles).

8- Provision of the necessary training for those who are responsible for insurance from the client’s side.

9- Provision of advice and recommendation and speedy response to all enquiries of the client 24/7.


General Lines:

Our services do not stop at the above mentioned insurance services but we do have a technical team to handle a variety of insurance requirements but not limited to:

- Property and business Interruption insurance.

- Construction and Engineering All Risks Insurance.

- Machinery Breakdown and business interruption insurance.

- Equipment and Computer All Risks Insurance.

- Marine and Land Transit Insurance.

- Money, Fidelity Guarantee and Crime Insurance.

- Aviation and Satellite insurance.

- Agricultural and livestock insurance.

- Trade Credit Insurance.

- Financial lines including Bankers Blanket Bond, Computer crime Professional Indemnity and Cyber insurance.

- Directors’ & Officers liability insurance.

- Premises, Products and comprehensive General Liability insurances.

- Motor traders, and Haulier’s liability insurances.

- Family Protection Plans and Personal Accident insurance.

- Any other specialized insurance such as events insurance, exhibition insurance, personal insurances (home, contents and jewellery, and valuable items such as paintings, and carpets).


Note:

We need to bring to your attention that our services mentioned in this profile is for all types of insurances, before, during and after sales, which we provide second to none. Development of our services is ongoing, and we do not stop till we achieved the best for all lines of services, whether it is human or technological for the benefit of all of our clients.